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« The insurance industry is going through a period of profound change, fueled by two major challenges: rapid digitalization and intensification of climate risks. On the one hand, technological developments are pushing insurers to rethink their distribution models and internal processes to meet consumer expectations, who are increasingly demanding in terms of digital experience. AI, Big Data and cybersecurity are becoming strategic priorities, requiring deep organizational transformation to integrate these technologies while ensuring optimal talent and skills management. On the other hand, extreme weather events are changing pricing criteria and risk management, forcing insurance companies to adapt their risk assessment models and rethink their products to meet new sustainability expectations. These upheavals require organizations in the sector to be more agile and able to anticipate these challenges through strategic human resources management, as well as transforming their internal structures to foster innovation and efficiency. Thanks to its expertise and know-how in HR strategy and organizational transformation, Akoya supports insurance companies in reorganizing their teams, developing the skills required for digitalization and setting up agile structures. By facilitating the reinvention of their organizational models, Akoya enables insurers to make a success of this transition, optimize the performance of their teams and strengthen their resilience in the face of today's challenges. »

Syrine Ben Youssef

Senior Manager

Collaboration, Performance and HR Data

Does collaboration promote performance?

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Monitoring and development of well-being in the banking sector

How to develop employee experience in a context of strong growth and increased pressure on teams?

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Transforming the management and customer relations functions of a major mutual insurance group

What is the impact of the digitalization and the high relationship value model on the Management and Customer Relations professions?

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HR strategy in the Mutual sector

How to support the group’s strategy with an actionable HR strategy?

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The (R)evolutions of insurance jobs

Akoya publishes a study characterizing the changes in skills within the insurance sector in the face of the various transformations at work. While this study maps the strategic skills of historical companies, it does not neglect those of Insurtechs, which are inspiring because they are well anchored in the new major trends. Thus, among the skills identified, Akoya has identified 16 as critical for the future but still underdeveloped among the major players in the sector.

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