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The employee experience during the Covid-19 crisis

The question:

How to maintain a positive employee experience when switching to total remote working during the Covid-19 crisis?

The client’s starting point

  • A major player in recruitment in France with operations in three European countries
  • Transition to full e-working, forced by the Covid-19 crisis
  • Wish to maintain the level of satisfaction of the employees


Akoya Consulting’s response

  • Weekly surveys to measure employees’ precise feelings
  • Statistical analysis of surveys to identify key levers for improving the employee experience
  • Weekly recommendations for continuous improvement

The whole story


Our client, a major player in recruitment in France operating in three countries in Europe, placed all of its employees in home office in response to the Covid-19 crisis. As a pioneer in employee experience and the work of the future, the company wanted to continue to satisfy its employees in this teleworking context.

Akoya developed a weekly survey to obtain ongoing measurements of key employee experience indicators (e.g. mood, pro/perso life balance, satisfaction level). By conducting statistical analyses, Akoya was able to determine the factors most correlated with employee satisfaction and use them as levers for improvement.

First, the analyses showed that the feeling of being listened to by managers and more broadly by the company, inter and intra-departmental communication and the pro/perso life balance were the main drivers of employee satisfaction improvement. Faced with these conclusions and hand in hand with the client company, various recommendations were formulated to address the points of attention.

Wishing to go further than crisis management and to address deeper issues, a second survey was developed in order to continue to meet employees’ expectations after the deconfinement. Meaning at work, recognition and the transparency of the company’s decisions were then the new factors on which it was possible to act.


By playing on the identified levers for improvement, the company was able to quickly meet the expectations of its employees and thus maintain a high level of satisfaction. 80% of employees recommended the company as an employer during the Covid-19 crisis.